How We Rate Moving Companies

Last updated: May 2026

Our Commitment

No moving company has paid to appear on this site or to receive a favorable rating. Our scores are determined entirely by the methodology below. We earn no affiliate commissions from any mover listed on MyTopMovers.

The 5-Category Scoring System

Each mover receives a score from 0–10 based on five equally-weighted categories. The overall score is a composite of all five.

Pricing Transparency

20% of total score

Do they offer binding estimates? Are pricing factors clearly explained? Do quotes match final bills based on consumer reports?

  • ·Binding estimate availability
  • ·Written quote practice
  • ·Deposit requirements (lower = better)
  • ·No-surprise final bill consistency

Reliability

20% of total score

On-time pickup and delivery rates, FMCSA complaint history, BBB complaint frequency, and delivery window accuracy.

  • ·On-time delivery rate (consumer data)
  • ·FMCSA complaint rate per 10,000 shipments
  • ·BBB complaint resolution rating
  • ·Shipment damage/loss rate

Customer Service

20% of total score

Responsiveness, communication quality throughout the move, and post-move support. Assessed via review analysis and direct testing.

  • ·Responsiveness to quote requests
  • ·Mid-move communication quality
  • ·Post-move claims handling speed
  • ·Resolution rate for complaints

Services Offered

20% of total score

Breadth of service types, geographic coverage, specialty capabilities, and value-added features.

  • ·Number of service types offered
  • ·Florida city coverage
  • ·Specialty services (piano, art, auto)
  • ·Storage and add-on availability

Transparency & Trust

20% of total score

FMCSA/FDACS license status, insurance verification, website information quality, and operational disclosures.

  • ·USDOT status (active = positive)
  • ·Insurance on file at FMCSA
  • ·Website USDOT disclosure
  • ·Broker vs. carrier disclosure

Data Sources

Our scores draw from multiple verified sources:

  • FMCSA SAFER database — license status, insurance, complaint history
  • BBB (Better Business Bureau) — ratings and complaint history
  • Google Maps reviews — consumer ratings and review content analysis
  • Consumer complaint databases — FMCSA, Florida AG, and state consumer protection agencies
  • Mystery shopping — our team requests quotes from each mover annually to test responsiveness and quote accuracy

Review Update Schedule

We update mover scores and data quarterly. USDOT and insurance status is checked monthly. If a company's FMCSA status changes (revocation, new complaints), we update within 30 days.

What Disqualifies a Mover from Listing

  • Inactive or revoked USDOT status
  • Insurance lapse confirmed by FMCSA
  • Active FMCSA enforcement action
  • Florida AG consumer protection judgment in the past 3 years
  • Pattern of hostage-load or bait-and-switch complaints (5+ FMCSA complaints in 12 months)

Sponsored vs. Editorial Content

MyTopMovers does not currently accept sponsored placements. All rankings are editorial. If this policy changes, sponsored content will be clearly labeled as "Sponsored" and separated from editorial rankings.

Questions about our methodology? Email info@mytopmovers.com.